Playground

Your Assistant’s Interview Room Interactive

The Playground is where you interview and practice with your assistant before they start helping real customers. Think of it as a rehearsal space where you can ask them questions, see how they respond, and make sure they’re ready for the job.

Interviewing Your Assistant

Use the Playground to have a conversation with your assistant, just like a customer would. Ask them questions about your business, try different ways of phrasing things, and see if they give helpful, accurate answers. This helps you understand what they’ve learned and where they might need more training.

Interview Tips

• Ask the same question different ways – customers won’t always use the same words
• Try the real questions you know customers will ask
• If answers aren’t quite right, your assistant might need more training materials
• See how they handle casual greetings and small talk too

Reviewing Past Practice Sessions

The Playground keeps a record of your practice conversations in the sidebar. You can click on any previous session to review how it went, or start a fresh conversation to test from scratch.

Tools at Your Disposal

Creativity Level

Adjust how creative vs. focused your assistant’s responses are. More focused = consistent answers. More creative = varied responses.

Live Web Search

Let your assistant search the internet for current information beyond what you’ve taught them.

Show Sources

See exactly which training materials your assistant used to form their answer.

Creativity Settings

More Focused (0.1-0.5)

Lower creativity means your assistant sticks closely to the facts. Best for:

• Answering support questions
• Providing accurate information
• Customer service conversations

More Creative (0.6-1.0)

Higher creativity means your assistant is more flexible and inventive. Best for:

• Writing marketing messages
• Brainstorming ideas
• More conversational interactions

Getting the Most from Practice

Make interviewing your assistant a regular habit. Test them after sharing new training materials, challenge them with tricky questions, and experiment with different settings until you’re confident they’re ready to meet customers.

How to Run a Good Practice Session

1. Be systematic

   Make a list of common customer questions and work through them. Cover all the important topics.

2. Try to stump them

   Ask unusual or complex questions to find their weak spots before customers do.

3. Make quick adjustments

   When something’s not right, update their training or settings and test again right away.

4. Keep notes

   Write down any issues you find so you can address them later.

Starting Fresh

Click Clear Chat to begin a new conversation. This is helpful when:

• You want to see how they greet new visitors
• You’re testing something specific without past context
• You’re starting a whole new practice scenario

Pro Tip

Always start fresh when testing your assistant’s greeting or first impression – you want to see what new customers will experience!

Related Topics

Settings Shape your assistant's personality and response style

Data Sources Add more training materials to improve answers

Conversations See how your assistant performs with real customers

Analytics Track your assistant's overall performance