Search

Testing Your Assistant’s Memory Testing Tool

The Search page lets you peek into your assistant’s brain to see what they’ve learned. Ask a question and see exactly what information they pull from their training materials. This is like quizzing an employee to make sure they absorbed their training.

What You Can Do Here

Ask Questions

Type a question just like a customer would and see what your assistant finds.

Check Relevance

See how closely each result matches your question (scored from 0 to 1).

Trace Sources

Know exactly which training material each answer came from.

Find Gaps

Discover topics where your assistant needs more training before customers notice.

How to Test Their Knowledge

1. Ask a question

   Type something a customer might ask, using natural language.

2. Review what they found

   Look at the information chunks and how relevant each one is.

3. Verify the source

   Make sure the answers come from accurate, up-to-date training materials.

4. Note the gaps

   Write down topics that returned no results or poor matches.

When you search, you’ll see the most relevant pieces of information from your assistant’s training. Each result shows a relevance score (how well it matches your question) and which training material it came from.

Understanding Search Results

• High scores (above 0.7) – Your assistant found great information on this topic
• No results – Your assistant doesn’t know about this! Time to add training materials
• Check the source – Make sure the information is current and accurate
• Try different wording – Ask the same thing multiple ways to be thorough

Reading the Results

Relevance Scores

Score	What It Means
0.9 - 1.0	Excellent – Your assistant really knows this
0.7 - 0.9	Good – They have solid information
0.5 - 0.7	Fair – The info is somewhat related
Below 0.5	Weak – They might struggle with this

What Each Part Shows

Part	What It Tells You
Content	The actual information found
Source	Which training material it came from
Score	How well it matches your question
Details	Extra context like page number or section

The search results show you the exact pieces of text your assistant will draw from when answering questions. This helps you confirm they have the right information and can find it when needed.

Finding Training Gaps Important

When searches come up empty or with low scores, you’ve found a gap in your assistant’s training. They don’t have good information on that topic yet. Use these gaps to plan what training materials to add next.

No Results

Urgent Gap

Your assistant knows nothing about this. Add training materials right away.

Low Scores

Content Gap

They have some info but it’s unclear or incomplete. Consider adding clearer materials.

Wrong Results

Accuracy Issue

They’re finding unrelated information. Review and reorganize training materials.

Great Results

Ready to Go

Your assistant is well-prepared for this topic.

Addressing Training Gaps

• No results = Definitely add materials on this topic
• Low-score results = Make the existing information clearer or more complete
• Run searches before launching – Find gaps proactively, not when customers hit them

Pre-Launch Testing Checklist

1. Test the most common questions

   Search for your top 10 customer questions to make sure your assistant is ready.

2. Try different phrasings

   Ask formally, casually, and even with typos to see how flexible they are.

3. Test unusual scenarios

   Search for edge cases and niche topics that might come up.

4. Verify accuracy

   Confirm the information is correct and current.

5. Make a gap list

   Document topics that need more training materials.

Important Note

• Search shows raw knowledge, not the polished conversation your assistant will have
• High relevance doesn’t guarantee a perfect answer in conversation
• Always test in the Playground too to see real conversation quality

Example Searches to Try

Test the questions your customers ask most often. Can your assistant find the right information? Is it accurate?

Try Searching For	What You’re Checking
”How do I reset my password?”	Account help content
”What’s your return policy?”	Policy information
”Business hours”	Contact and availability info
”Price of [your product]“	Accurate pricing data

Related Topics

Data Sources Add training materials to fill any gaps you find

Playground Test full conversations with your assistant

Settings Adjust how your assistant searches their knowledge

Analytics See what topics customers ask about most